If you cannot log into your account and want to reset your password or memo-word, follow these steps:

1. register a new account, you don't need to pay for activation.
2. create a ticket from the new account with the following contents:
   

   Subject: General Question
   Ticket Content:
   Password reset request
   Username: {username of your old account, access to which was lost}
   Memo: {memo-word, 1 and 5 characters}
   BTC address: {btc-wallet to top-up this account, or last TX ID}
   Contact data: {email or jabber, if specified in the account}
   Last login: {date of the last successful login}
   Reason: {reason for losing access to account}
   

   Submit a ticket and wait for a response within 5 business days. The support will either send you the account new password, or request additional information about the lost account.